Payment & Security
Learn how available payment methods, payment authorization, checkout security, order totals and transaction-related questions are handled when shopping at VexQuni™.
Payment Methods
Payment methods currently available for your order are displayed during checkout on vexquni.com.
Available payment options may vary depending on your location, selected currency, device, order details and the payment services available at the time your order is placed.
Please review the payment options shown at checkout before submitting your order.
Payment Authorization & Verification
When you submit an order, your payment may be subject to authorization, verification and fraud-prevention procedures performed by the applicable bank, card issuer or payment provider.
Your financial institution or payment provider may request additional verification, decline a payment or place a temporary authorization hold on your account.
An order is not considered successfully paid until the applicable payment provider confirms the transaction.
Checkout Security
VexQuni™ uses Shopify's commerce infrastructure together with applicable third-party payment providers to process checkout transactions.
Technical and organizational security measures are used by the relevant commerce and payment systems to help protect transaction information during payment processing.
VexQuni™ will not ask you to send a complete credit or debit card number, card security code, or online banking password by email. For your security, never send complete payment credentials through ordinary email or social media messages.
Prices & Final Order Total
Before you submit payment, the checkout page will display the applicable product prices and the final amount payable for your order.
Depending on your order and delivery destination, the total may include applicable shipping charges, taxes, discounts or other amounts shown during checkout.
Currency information is displayed on the storefront and checkout. Please review the currency and final total carefully before completing your purchase.
Currency Conversion & Bank Charges
Your bank, card issuer or other financial institution may charge currency-conversion fees, foreign-transaction fees, international-payment fees or similar charges.
These fees are determined and collected by your financial institution or payment provider and are not controlled by VexQuni™.
If you have questions about a bank or card-related charge, please contact your financial institution directly.
Discount Codes & Promotional Offers
Where promotional codes are available, eligible codes should be entered before the checkout process is completed.
Promotional offers may be subject to specific conditions, including:
- Expiration dates
- Minimum purchase requirements
- Product or collection exclusions
- Customer eligibility requirements
- Usage limits
- Geographic restrictions
Unless otherwise stated, promotional discounts cannot be applied retroactively after an order has already been completed.
Declined or Pending Payments
If your payment is declined, first check that your billing information and payment details have been entered correctly.
You may also need to contact your bank, card issuer or payment provider for additional information because VexQuni™ may not receive the specific reason for a payment provider's decline.
Some payments may temporarily appear as pending or as an authorization hold before the transaction is completed, released or reversed by your financial institution.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same purchase, please review your bank or card statement to determine whether one of the amounts is a temporary authorization rather than a completed transaction.
If you still believe a duplicate payment has occurred, contact VexQuni™ Customer Support and provide your order number and relevant transaction information.
Order Confirmation
After your order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive an order confirmation, please check your spam, junk or promotional email folders before contacting Customer Support.
Please keep your order confirmation and order number for future reference.
Payment Questions
If you have questions regarding payment for an order placed through vexquni.com, please contact VexQuni™ Customer Support.
When contacting us about a payment issue, please include your order number and a brief description of the issue so that we can identify the relevant order more efficiently.
Email: service@vexquni.com
Phone: +86 178 9647 7458
Customer Service Hours: 9:00 AM–9:00 PM
Business Information
Official company and customer service information associated with vexquni.com.