Return & Refund Policy
Clear information about return eligibility, return shipping, damaged or incorrect items and refund processing.
Company Information
Company:
Guangzhou Xindian Network Technology Co., Ltd.
Owner / Contact Person:
Liang Liangwei
Brand:
VexQuni™
Customer Support Email:
service@vexquni.com
Phone:
+86 17896477458
Customer Service Hours:
9:00 AM–9:00 PM
Business Address:
Room A05, 6th Floor, No. 55 Huangcun Road, Tianhe District, Guangzhou, China
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery. A return request must be submitted within this period unless applicable consumer law requires otherwise.
Return Eligibility
For preference-based returns, items should normally be:
- Unused and in their original condition;
- Returned with original packaging where reasonably applicable;
- Returned with included accessories, attachments and components where applicable; and
- Free from damage caused after delivery.
For hygiene and safety reasons, products that have been used for personal shaving or grooming may be subject to return restrictions where permitted by applicable law. Any product-specific restriction should be disclosed where appropriate.
How to Request a Return
Before sending an item back, please contact service@vexquni.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so. Once a return request is approved, we will provide the appropriate return warehouse address and return instructions.
Return Shipping Costs
Preference-Based Returns
If you are returning an eligible item because of a change of mind or another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping cost.
Product or Fulfillment Issues
If an item arrives damaged, defective, incorrect or materially different from the product ordered or described, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
Damaged, Defective or Incorrect Items
Please contact us as soon as reasonably possible and include your order number and clear photographs or videos of the item and packaging where available.
Items That May Not Qualify
Unless required otherwise by applicable law, an item may not qualify for a standard preference-based return if it shows damage caused after delivery by misuse, improper cleaning, accidental damage, unauthorized alteration, excessive wear or another condition that prevents the item from being reasonably resold.
Return Inspection
After a returned item is received, it may be inspected to confirm that the product and return condition are consistent with the approved return request.
Refund Method
Approved refunds are issued to the original payment method used for the purchase unless another method is required by the payment provider or applicable law.
Refund Timing
Once an eligible returned item has been received and inspected, approved refunds are generally issued within 5–10 business days. Your payment provider may require additional time to post the funds to your account.
Original Shipping Charges
For preference-based returns, original shipping charges are generally not refundable unless required by applicable law.
Exchanges
If you would like a different item or variation, please contact customer support before sending anything back. Availability cannot be guaranteed until the request has been reviewed.