Frequently Asked Questions

Company Information

What does VexQuni™ sell?

VexQuni™ offers shaving and grooming products, including electric shavers, manual razors and related shaving accessories.

Where can I find product details?

Product-specific information is shown on each product page. Please review available details relating to size, materials, functions, power or charging requirements, compatible accessories, included components and other relevant characteristics before ordering.

Can product appearance vary slightly?

Minor differences in color or appearance may occur because of lighting, photography, screen settings or normal production variation.

How should I care for my shaving product?

Please follow the care and cleaning instructions provided for the specific product. Keep electrical parts and charging components away from conditions not permitted by the relevant product instructions.

How do I contact customer service?

Email service@vexquni.com or call +86 17896477458. Customer Service Hours: 9:00 AM–9:00 PM.

What should I do if there is an issue with my order?

Contact our support team with your order details and a short explanation of the issue. Photos or videos may be requested where they help show the condition, function, packaging or shipment.

How are returns handled?

Eligible return requests are reviewed in accordance with the VexQuni™ Return & Refund Policy. Please contact us before sending an item back.

Where can I review other store policies?

Privacy, shipping, returns and website-use information can be accessed through the policy links in the VexQuni™ website footer.